3rd Line Infrastructure Engineer

  • Based in Bethnal Green
  • £42–£48k

We're looking for a 3rd Line Server & Infrastructure Engineer to join our team at a more senior level. You’ll have experience with Windows Server, AD, Exchange, Office 365, VMware / Hyper-V and a good appreciation of networking technologies, firewalls and Cisco ASA.

About us

We’re Penelope. We provide IT support and services to charities and social enterprises across London from our offices in Bethnal Green. We’re a small + friendly team (currently 10) and we’re growing so we’re looking for someone to join us at an exciting time.

About the role

We have an exciting and challenging role as a 3rd Line Infrastructure Engineer. We are looking for a capable and experienced problem-solver who likes technical challenges. You’ll have experience in deploying Microsoft networks in on-premise and virtualised / Azure environments.

The right candidate will have a strong background in supporting users through phone and on-site support. You will be good at communicating and coming up with clever and long-lasting solutions. You’ll be joining us at an exciting time as you will be instrumental in helping us grow as Penelope.

Essential requirements

  • Good customer service skills
  • At least seven years service support and systems experience
  • Excellent problem solving skills with a proactive attitude
  • Excellent organisational and time management skills - multitasking is a must
  • Excellent attention to detail
  • Exchange 2010 - 2016
  • Microsoft Windows Server 2012 / 2016
  • Domain services, Group policy, Active Directory
  • Microsoft Windows Server and Services (ie Failover Clustering, File/Print Services, DHCP etc.)
  • Good scripting abilities esp Powershell
  • Azure & Office 365 deployments
  • Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, Switches, Router, Load Balancers and Firewalls especially Cisco experience
  • Networking skills - WiFi, TCP/IP, DNS, VLAN etc
  • Troubleshooting, managing and deploying Hyper-V or VMWare
  • Experience of system migrations, system recovery and security
  • Understanding of Microsoft Windows 7 - 10 operating systems
  • The right to work in the UK

Highly Desirable

  • Experience with Cisco ASA firewalls
  • Experience migrating systems to the Cloud (Office 365 & Google)
  • VPN / Remote users / Site to site support
  • Some experience supervising colleagues


  • A Bachelors Degree or equivalent advanced studies / training
  • At least seven years in an IT support environment
  • A certified MCP (Microsoft Certified Professional) and ideally working towards further Microsoft qualifications (eg. MCSE)

What we're offering

  • A full-time position
  • A supportive, stimulating and nurturing environment - a place where you can thrive
  • A fun office environment with some clever colleagues
  • A negotiable salary up to £42–£48K dependant upon experience
  • 32 days holiday
  • Local gym / cinema / cultural membership
  • Opportunity to grow with us - access to training and further qualifications
  • Pension scheme

What next?

Please supply a covering letter and CV – ideally with some examples of previous IT projects that you were involved in. Send all of this to hello@wearepenelope.co.uk

If you have any queries please contact Ginny Lee, Development Manager at Penelope via email ginny.lee@wearepenelope.co.ukor phone 020 3559 1133